Visitor guidelines

Welcome to the Fashion and Textile Museum. Enjoy your visit and be mindful of the following policies while you’re here.

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The Fashion and Textile Museum operates in line with all government guidance in relation to COVID-19. We regularly review our procedures and practices to ensure the safety and wellbeing of our visitors and staff.

COVID-19 guidelines

Feeling unwell

If you or anyone that you have recently been in contact with is displaying symptoms of COVID-19, please do not visit. If you are unable to attend your pre-booked visit for reasons related to COVID-19, please get in touch and we will be happy to reschedule your ticket(s).

Face coverings

It is no longer mandatory for you to wear a face covering during your visit. However, we strongly encourage their use wherever possible.

Test and Trace

It is no longer mandatory for you to check in with NHS Test and Trace at the beginning of your visit. However, we strongly encourage you to do so.

Hand sanitiser stations

Hand sanitiser stations remain in place throughout the Fashion and Textile Museum. Please use them as directed throughout your visit.

Increased cleaning

Additional cleaning of our galleries and toilets remains in place, as well as door handles, handrails, and other key areas.

Cashless payments

Wherever possible, we ask that visitors pay using contactless or card payment.

General guidance

Book a ticket

Please pre-book your exhibition ticket(s) in advance of your visit, to ensure you are able to secure your preferred entry time. Your ticket(s) will be emailed to you directly after your booking has been made – there is no need to print this email. While advance booking is recommended tickets may be available on the day, ask a member of staff onsite for details.

Getting here

Find more information on getting to the Fashion and Textile Museum.

On arrival

Please ensure you arrive within the first 20 minutes of your chosen entry time. Upon entry, please present your ticket(s) on your device to be scanned or tell us your booking reference number.

Museum shop

The Fashion and Textile Museum shop offers a curated selection of products from up-and-coming and established designers and authors. Every purchase helps to support us, and the independent makers we’re proud to stock. You can visit the Fashion and Textile Museum shop at any time during our opening hours – there’s no need to book a ticket – or you can always shop with us online.

Food and drink

No food or drink is permitted in the gallery, other than bottled water.

The Museum is located in the thriving heart of Bermondsey Street, surrounded by award-winning restaurants, cafes and pubs. So, if you would like to enjoy a meal or a drink before or after your visit, check out what’s on offer.

Toilets

Toilets are available on the ground floor, including wheelchair-accessible and baby change facilities.

Accessibility

Find out more about accessibility at the Museum.

Photography

Unless otherwise stated, photography (without flash) is welcome for personal use only. If you wish to use a tripod or filming equipment, please get in touch prior to your visit.

We love to see your photos, so please do share them with us on Instagram, Twitter or Facebook. Don’t forget to use #fashiontextile.

Group and school visits

Group and school visits are very welcome but must be booked in advance. For further information about bringing your group to the Fashion and Textile Museum, see the group visits page.

Enjoy. But don’t touch

Please do not touch the items in the galleries. For most of our exhibitions, there is no glass separating you from the artefacts on display so you can get up close. However, dirt, moisture, and other contaminants present on hands can cause damage to textiles that may not be immediately apparent. Help us to keep our artefacts in excellent condition so that others can enjoy the display as well.

Drawing and sketching

No pens or markers are allowed in the galleries. Pencils and pencil crayons may be used.

Cloakroom

The cloakroom is currently closed. Please leave large bags and items at home and keep your belongings with you during your visit.

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