Privacy policy

The Fashion and Textile Museum is a cutting edge centre for contemporary fashion and textiles in London. Founded by iconic British designer Zandra Rhodes, the museum showcases a programme of changing exhibitions exploring elements of fashion and textiles as well as running a wide variety of courses, lectures and workshops. The Fashion and Textile Museum is owned and operated by Newham College.

The Fashion and Textile Museum (“We”, “Our”) is committed to protecting and respecting your privacy. This policy sets out how we collect your data and how it is used.

Newham College is registered as a Data Controller (registration number: Z1573620) under the Data Protection Act 2018 and General Data Protection Regulation. The College is considered a public authority under the Freedom of Information Act 2000. Registration is renewed annually.

The Information Commissioner’s Office (ICO) is the independent body responsible for regulating data protection in the UK, ensuring that personal data is collected and processed in accordance with the Data Protection Act.

Access to your information and corrections

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information or would like us to correct or update any information we hold about you, please contact us.

Information we may collect from you

We may collect and process the following data about you:

Through our website and online stores

Information that you provide by filling in forms or completing transactions through our online store or this website.

We may also collect details of transactions you carry out through our site, including the purchase of goods and of the fulfilment of any orders you place through these sites, as well as details of your visits to our site and the resources that you access.

Our site may, from time to time, contain links to and from the websites of other organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Google Analytics

When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify the user.

Workshop and course registrations

When you attend a course, lecture or workshop, we may ask you to sign a register to confirm attendance. These records are kept for one week and then destroyed.

Feedback forms and mailing list forms

When you visit the Museum for any purpose, we may ask you to fill in a feedback form and/or to join the Museum mailing list. This data is collected to help us provide you with the best possible service and refine our marketing channels. At the time of requesting this information, your consent to process the data will be sought.

Marketing

We would like to send you information about the Museum and our range of courses, and other services that we offer, which we feel may be of interest to you. If you have consented to receive promotional information from us, you may opt-out at a later date by unsubscribing.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted, please contact us or unsubscribe through the link on every email flyer we send.

We will not share your information for marketing purposes with third-party organisations outside of the Fashion and Textile Museum.

Where we store your personal data

All information you provide to us is stored on our secure servers. We follow appropriate security procedures in the storage and disclosure of personal data so as to guard against loss, damage and unauthorised access by third parties. We also require those parties to whom we transfer personal data to comply with the same.

We will only hold your personal information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations. The retention periods will vary depending on the purposes the information was originally collected for.

How we use your information

We use information held about you in the following ways:

• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, goods or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To notify you about changes to our service.
• If you are an existing customer, we will only contact you by electronic means (email) and with information about goods and services similar to those which were the subject of a previous sale to you. We will only do the above with your permission.
• If you are a new customer, we will contact you by electronic means only if you have consented to this.

Automated decisions we make about you

We do not make automated decisions using your personal data.

Changes to our privacy policy

We keep our privacy notice under regular review and we will place any updates on this webpage. This policy was last updated on 20 December 2021.